RX-Able is a legitimate online retailer that sells prescription eyeglass lenses and offers lens replacement services for your existing frames. The company operates as RX.Com LLC out of Orlando, Florida, holds an A+ rating with the Better Business Bureau, and is BBB-accredited, meaning it has committed to upholding the BBB’s standards for trust. That said, “legitimate” and “good experience” aren’t always the same thing, so here’s what you should know before ordering.
What RX-Able Actually Does
RX-Able falls into a growing category of online optical retailers that either sell you new glasses or put new prescription lenses into frames you already own. The lens replacement process works like this: you place your order, receive a shipping label (or request a box), and mail your frames to their lab. Once they arrive, lens production takes roughly 7 to 10 business days, assuming you’ve submitted all your prescription information. They cut and install the new lenses, then ship the frames back to you.
Some lens types take longer. Anti-fog coatings add about a week, and tinted or mirrored sun lenses can add two to three weeks on top of the standard timeline. So if you’re ordering anything beyond basic clear lenses, expect a total turnaround of three to five weeks from the day you drop your frames in the mail.
BBB Rating and Accreditation
RX.Com LLC carries an A+ rating from the Better Business Bureau and is a BBB-accredited business. BBB accreditation means the company has agreed to resolve customer disputes through the BBB process and meet certain transparency standards. An A+ grade reflects how the business responds to complaints rather than how many complaints exist, so it signals willingness to engage with unhappy customers more than it guarantees a flawless experience.
What Customers Say
Customer feedback is polarized. On Trustpilot, the similarly named Lensabl (a comparable online lens replacement service often compared to RX-Able) holds a 3.2 out of 5 average, with 39% of reviewers giving five stars and 36% giving one star. The pattern across online lens replacement companies is strikingly consistent: people who get their glasses back without issues tend to love the quality and value, while those who hit a snag describe a frustrating experience.
The most common praise centers on lens quality. Customers report lenses that are sharp, clear, and in some cases better than what they received from a local optometrist’s office. One reviewer noted their replacement lenses were “top quality” with clearer vision than a pair made by their eye doctor.
The recurring complaints fall into a few buckets:
- Shipping delays and poor communication. Multiple customers describe placing an order, waiting days for a shipping box that never left the warehouse, and struggling to get status updates.
- Slow or unresponsive customer service. When problems arise, some customers report difficulty reaching anyone or getting timely replies.
- Lost frames. Because you’re mailing in your own glasses, the stakes are higher than a typical online order. Some customers have reported frames going missing after being received by the lab, with no resolution.
Warranty and Return Policy
RX-Able offers a 90-day warranty covering scratches and defects on all lenses. They also have a 90-day return policy starting from the date of purchase. Requests made after that window are denied.
If your prescription lenses aren’t made correctly, the company will remake them and cover shipping both ways. They recommend having your eye doctor review the lenses first to confirm the issue is on their end. If the problem traces back to an error in your original prescription from the doctor, RX-Able won’t redo the lenses for free, but they will offer a 50% discount on a reorder.
How Pricing Compares
Online lens replacement is generally much cheaper than going through an optician’s office, and pricing varies across the main competitors. Lensabl starts at $97 for basic single-vision lenses, though stepping up to lenses in the $150-plus range makes a noticeable difference in sharpness and clarity. Eyeglasses.com starts lower at $48 for lens replacement. ReplaceRxLenses offers competitive pricing and has been noted for slightly cheaper options on certain lens types.
RX-Able positions itself as affordable, particularly for progressive and bifocal wearers. Their high-index lenses (the thinner, lighter option that many people with stronger prescriptions prefer) tend to be competitively priced compared to other online retailers, especially with available discount codes. For younger buyers with simple prescriptions, their basic polycarbonate and standard plastic lenses start at lower price points as well.
Risks to Consider
The biggest risk with any mail-in lens replacement service is that you’re sending away glasses you currently depend on. If the process takes longer than expected or your frames get lost, you could be without your primary pair for weeks. If you only own one pair of glasses, this is worth thinking through carefully before ordering.
A practical way to reduce your risk: take photos of your frames from multiple angles before shipping them, keep your tracking number, and make sure you have a backup pair or contacts to wear during the turnaround period. Starting with a less essential pair of frames (sunglasses or a backup pair) can also help you test the service before committing your daily drivers.
The company is real, the product quality is generally well-reviewed, and the warranty terms are reasonable for the industry. Where the experience can break down is in communication and logistics, particularly if your order hits a delay and you can’t get a clear answer about when to expect your glasses back.